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Who We Are

Care Link is an organisation that was formed in on 16th October 2004. Our primary function is to support the refugee community from Central Africa living in West Midlands (Rwanda, Burundi, D R Congo, Congo Brazzaville, Central African Republic) and offer a number of services to the community.

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Contact Us

carelink contactCentral Africa Refugee Link is keen to hear from you and welcome any comments or questions you may have.

So, if you would like to get in touch and enquire about anything, whether it's to makan appointment or information about a specific treatment, then just choose one of the contact options below.



Business address (Office):

Flat 1, 130 Cape Hill
West Midlands
B66 4PH

Tel/Fax: 0121 565 2612
Mobile: 0788 156 3472
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


Mail delivery address:

91 Hurst Road,
West Midlands
B67 6LY


Saturday Homework Club Centre:

Holy Trinity Church
Church Hill Street
West Midlands
B67 7AH

About Us

carelink about us"Central Africa Refugee Link, West Midlands" trading as [Care Link West Midlands] start date 16.10.2004 is a registered charitable organisation (charity No. 1109505) and a company limited by guarantee (Company No.: 6218206) set up to provide general support including advocacy, advice, information, education, training and the relief of poverty of refugees & asylum seekers from central Africa in West Midlands.


We have 4 main programmes/activities:
  1. Floating Support (general Support)
    This is a programme that helps refugees and asylum seekers get support with their general needs (health, education, accommodation, leisure etc). Needs are assessed individually using a special information tool to identify what a particular person requires. Once the need is established, then a support plan is drawn and a volunteer support worker will work with each individual to address those needs. In some circumstances, service users are sign- posted to specialist services for additional support.
  2. Mental Health Awareness and Support
    This is a programme that works in similar ways as the floating support, but focuses on helping refugees and asylum seekers who are suffering from some degree of mental health problems to get the type of support they need by helping them access the most appropriate services.
  3. Youth Club
    The youth programme helps young people to have access to a wide range of services they need (employment, further education, skills training, family matters, youth matters etc
  4. Saturday Homework Club
    The Saturday Homework club is a programme which helps refugee children with their educational assignments in order to enhance their achievements and so assisting their integration into mainstream education.

The group is managed by a management committee made up of five individuals (a chairperson, a vice chairperson, a secretary, a treasurer and an advisor). The committee is helped by a pool of five volunteers and few paid staff members (full time and part time)

The Saturday Homework Club Project


This project provides high quality learning resources for parents to borrow and use at home with their children. The aim is to increase parents' involvement in their children's learning, and to support improvement in the children's attainment at school, in an area where there is little spare money for families to spend on educational resources.

What is going on

The Saturday Homework Club is open twice a month on Saturdays. Computer software, games, puzzles, construction kits, science activities, English, Math and books are provided. The organization employs three local parents volunteers (one of whom described this as their first "real job") to run the club. The resources are suitable for a wide age group, from babies to adults, with the most popular items being family board games. Science activities come a close second, and there is sometimes a waiting list for them: fathers tend to be particularly keen to borrow this kind of 'hands on' kit.


Our mission statement:

mission statement

"Care Link West Midlands will make a positive difference to the lives and futures of the service users it supports. We will work with others to provide a quality service to ensure that all service users are enabled to lead independent and fulfilling lives through the provision of quality service".

Care Link West Midlands specialises in services for adult and young people refugees from French speaking countries living in West Midlands with support needs mainly from the central Africa area. Our principal activity is the provision of high quality community based support services for people with a broad spectrum of support needs.

We believe that our commitment to pursuing excellence is the best way of achieving our aim of offering 'best value' to the purchasers and users of our services.

We are an expanding organisation that is committed to 'local growth' in response to need. Our flexibility, management expertise and the core skills of our staff enable us to create people-centred services quickly, safely and effectively.

We will strive to offer a range of service provision ranging from one to one intensive support to variable packages of support for individuals pursuing life style references.
We believe that the key to success is based on three principles:

• Service user centred support planning
• Supportive management
• Trained and motivated staff

Central Africa Refugee Link - West Midlands

carelink handshakeCentral Africa Refugee Link,West Midlands tradind as Care Link West Midlands is a small refugee organisation that exists to support refugees from Central Africa within the west Midland region.

The focus of Care Link West Midlands is to strengthen and develop refugees' initiatives locally focusing around 4 core areas of work: General Support (Floating Support), Mental Health Awareness and Support), Youth Club & Saturday Home Work Support Club.

The Idea behind the start of Care Link West Midlands

The idea of starting a charity under the name of Care Link West Midlands came from the refugee community themselves. Even though the issue at stake was health, members who first met to discuss the idea geared the subject towards a more specific object (i.e. barriers to integration in the host country). The outcome of the meeting was a common vision shared by all participants resulting in a common agreement to form a charity organization determined to pave way for those people from African French speaking countries applying for asylum in the west Midlands and those African French speaking countries originals who have been granted refugee status.


Membership is open to individuals over eighteen or organisations who are approved by the Trustees.

The Trustees may only refuse an application for membership if, acting reasonably and properly, they consider it to be in the best interests of the Charity to refuse the application. There is a membership application available. A copy of this application may be requested by phoning our office on 0121 565 2612.

The Trustees will inform the applicant in writing of the reasons for the refusal within twenty-one days of the decision.

Once membership is approved, the details of the new member will be kept in our register of names and addresses of the members which is made available to any member upon request.

Charity information

Central Africa Refugee Link is a Company Limited by Guarantee. Registered in England No. 6218206 Charity Reg. No. 1109505.

Registered Office: Central Africa Refugee Link, 91 Hurst Road, Smethwick, Sandwell, West Midlands, B67 6LY, UK.

Tel/Fax: 0121 565 2612

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Care Link West Midlands was established  16th October 2004

We are not a grant making organization.